Empathy as a Precursor to Innovation – Reflective Stance – Medium

  • tags: empathy innovation design_thinking design thinking

    • How can we possibly understand what someone needs if we do not know them?

    • I am just beginning to embark on a new project to support schools in creating School Narratives to tell the story of learning and improvement and I am struck, once again, by the need for relationship to drive any type of learning and improvement.

    • We need to find the soul of our data and that soul is always found in the stories of those we serve.

    • We need to stop acting from what we think we know and listen to those we serve, to find what is truly needed.

    • They felt that the culture allowed them to be innovative, take risks, learn from one another and be truer to themselves.

    • The main character, Rodney Copperbottom, is born to be an inventor. He creates numerous inventions but it is only when he looks at his father, lying exhausted in a chair at the end of a hard day of work that he comes up with his best invention.

    • Invention is the creation of something whereas innovation is about improving something — be it a process, a product, or service.

Posted from Diigo. The rest of my favorite links are here.

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